Dehozi

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DEHOZI Premium Streetwear — Pakistan TERMS & CONDITIONS Effective Date: January 2026 | Last Updated: February 2026 1. Introduction Welcome to Dehozi. These Terms & Conditions ('Terms') govern your access to and use of our website, mobile platform, and all related services offered by Dehozi — a Pakistan-based premium streetwear and apparel brand. By visiting our website, browsing our products, creating an account, or completing a purchase, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must discontinue use of our website immediately. These Terms apply to all users, including visitors, browsers, registered customers, and anyone who accesses any content or service provided by Dehozi. 2. Eligibility & Use of Website To use our website and purchase products from Dehozi, you must: • Be at least 16 years of age, or be using the website under the supervision of a parent or legal guardian • Have the legal capacity to enter into a binding agreement under the laws of Pakistan • Provide accurate, current, and complete information when creating an account or placing an order • Maintain the security and confidentiality of your account credentials You agree to use our website solely for lawful purposes. You must not: • Use the website in any way that violates applicable local, national, or international laws or regulations • Attempt to gain unauthorized access to any part of our website, servers, or connected systems • Transmit any unsolicited or unauthorized advertising or promotional material • Use automated tools, bots, or scrapers to extract content or data from our website • Engage in any conduct that disrupts, damages, or impairs the website's functionality Dehozi reserves the right to suspend or terminate access to any user who violates these conditions without prior notice. 3. Products & Product Descriptions Dehozi takes great care to present our apparel — including T-shirts, polo shirts, and streetwear collections — as accurately as possible. All product listings include descriptions, sizing information, fabric details, and photography intended to give you the clearest view of each item. However, please be aware of the following: • Colours & Appearance: Product colours displayed on-screen may vary slightly from the actual item due to differences in monitor calibration, screen resolution, lighting conditions during photography, and device display settings. These minor variations do not constitute a defect. • Product Availability: All products are subject to availability. Dehozi does not guarantee that any listed item will remain in stock at the time of your order. • Sizing: We recommend consulting our Size Guide available on the product page before making a purchase. Sizing may vary across different product styles and collections. • Fabric & Materials: Fabric compositions and care instructions are listed on each product page and on the physical garment label. Dehozi continuously works to improve product accuracy and welcomes customer feedback to help us serve you better. 4. Pricing & Payments All product prices displayed on the Dehozi website are listed in Pakistani Rupees (PKR) and are inclusive of applicable taxes unless otherwise stated. Pricing Policy: • Prices are subject to change at any time without prior notice • The price applicable to your order will be the price displayed at the time your order is confirmed • Promotional prices and discounts are valid only for specified time periods and cannot be applied retrospectively • Dehozi reserves the right to correct any pricing errors or inaccuracies, even after an order has been placed Accepted Payment Methods: • Cash on Delivery (COD) — Pay when your order arrives at your door. Check your order first, then pay with confidence. • Online Bank Transfer • Credit / Debit Card (where available) • JazzCash / EasyPaisa (where available) For Cash on Delivery orders, please ensure that the exact or approximate amount is available at the time of delivery. Our courier partners may not always carry change. 5. Order Acceptance & Cancellation Placing an order on the Dehozi website constitutes an offer to purchase. All orders are subject to acceptance by Dehozi. We reserve the right to accept, decline, or cancel any order at our sole discretion. Reasons we may cancel or decline an order include, but are not limited to: • The requested product is out of stock or no longer available • Inaccurate or incomplete shipping information provided by the customer • Suspected fraudulent, unauthorized, or suspicious order activity • Payment failure or non-verification of payment • Identified pricing or product description errors at the time of order Customer-Initiated Cancellations: • Orders may be cancelled by the customer before they are dispatched for delivery • Once an order has been shipped, it cannot be cancelled — the customer must follow our Returns & Exchange process instead • To cancel an order, please contact us immediately via our customer support channels In the event of a cancellation after payment, Dehozi will process a full refund through the original payment method within a reasonable timeframe. 6. Shipping & Delivery Dehozi delivers orders across Pakistan through trusted courier and logistics partners. We are committed to getting your order to you as quickly and safely as possible. Shipping Information: • Standard delivery timelines range from 3 to 7 business days, depending on your location • Deliveries to major cities (Karachi, Lahore, Islamabad) may be processed faster than remote or rural areas • A tracking number will be shared with you once your order has been dispatched • Shipping charges, if applicable, will be clearly displayed at checkout before order confirmation Important Notes: • Delivery timelines are estimates and may be affected by courier workload, weather conditions, public holidays, or other unforeseen circumstances • Dehozi is not liable for delays caused by third-party courier services once the parcel has been dispatched • Customers are responsible for ensuring the accuracy of the delivery address provided. Dehozi cannot be held responsible for failed deliveries due to incorrect addresses • If a delivery attempt is unsuccessful, the courier may attempt re-delivery or require the customer to collect from a local hub 7. Returns & Exchanges At Dehozi, customer satisfaction is our priority. We want you to love every piece you receive. If for any reason you are not satisfied, we offer a straightforward returns and exchange process, subject to the following conditions: Eligibility for Returns / Exchanges: • Return or exchange requests must be initiated within 7 days of delivery • Items must be unused, unwashed, and in their original condition with all tags attached • Products returned due to a manufacturing defect or incorrect item received will be accepted without question • Items damaged due to improper use, washing, or customer negligence are not eligible for return • Sale or discounted items may not be eligible for returns unless they are defective How to Request a Return or Exchange: • Contact our customer support team with your order number and reason for return • Our team will guide you through the return process and arrange collection or drop-off • Once the returned item is received and inspected, we will process a replacement or refund accordingly Dehozi reserves the right to decline return requests that do not meet the stated eligibility criteria. For full details, please refer to our dedicated Return Policy page on the website. 8. Intellectual Property All content published on the Dehozi website is the exclusive intellectual property of Dehozi and is fully protected under applicable Pakistani and international intellectual property laws. This includes, but is not limited to: • The Dehozi brand name, logo, and trademarks • Product designs, graphics, patterns, and artwork • Product photography, videos, and visual media • Website layout, user interface design, and written content • Marketing materials, campaign assets, and branded content You are strictly prohibited from: • Reproducing, copying, or distributing any content from this website without prior written permission from Dehozi • Using our brand name, logo, or designs for commercial purposes without authorization • Claiming ownership of any content created by or for Dehozi • Using our product images on third-party platforms or reselling platforms without consent Any unauthorized use of Dehozi's intellectual property may result in legal action. If you wish to use any of our content for legitimate purposes, please contact us for written authorization. 9. Limitation of Liability To the fullest extent permitted by applicable law in Pakistan, Dehozi, its directors, employees, partners, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from: • Your access to or use of (or inability to use) our website or services • Any errors, inaccuracies, or omissions in product descriptions or pricing • Delays in shipping or delivery beyond Dehozi's reasonable control • Loss of data, revenue, or business opportunity resulting from your use of the website • Unauthorized access to or alteration of your personal data or transmissions Force Majeure: Dehozi shall not be held liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, pandemics, courier disruptions, power outages, or internet service failures. In all cases, our maximum liability to you shall not exceed the total value of the order in question. These limitations apply regardless of the basis of liability, whether contractual, tortious, or otherwise. 10. Privacy Your privacy is important to us. The collection, use, and protection of your personal information is governed by Dehozi's Privacy Policy, which forms an integral part of these Terms & Conditions. By using our website and purchasing from Dehozi, you acknowledge and agree to the data practices described in our Privacy Policy. We encourage you to review it carefully to understand how your information is collected and used. Our Privacy Policy covers the following key areas: • What personal data we collect and why • How we store and secure your information • When and with whom we share your data • Your rights regarding your personal information Our full Privacy Policy is available on the Dehozi website and is incorporated by reference into these Terms. 11. Governing Law These Terms & Conditions, and any disputes or claims arising from or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any legal disputes, claims, or proceedings arising out of or in relation to these Terms or your use of the Dehozi website shall be subject to the exclusive jurisdiction of the courts of Pakistan. If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be severed, and the remaining provisions shall continue in full force and effect. 12. Changes to Terms & Conditions Dehozi reserves the right to modify, update, or replace any part of these Terms & Conditions at any time, at our sole discretion and without prior individual notice. When changes are made: • The revised Terms will be published on this page with an updated 'Last Updated' date • For significant changes, we may notify registered customers by email • Your continued use of the Dehozi website following any changes constitutes your acceptance of the updated Terms We recommend that you review these Terms periodically to stay informed of any updates. If you do not agree with any revised Terms, you should discontinue use of our website and services. 13. Contact Us If you have any questions, concerns, or queries regarding these Terms & Conditions, please do not hesitate to get in touch with us. Our customer support team is here to help. Dehozi — Customer Support Email:contact@dehozi.com Phone:+92-310-2757083 Website: www.dehozi.com Location: Pakistan Support Hours: Monday – Saturday, 10:00 AM – 7:00 PM (PKT) We aim to respond to all queries within 12-24 business hours. For urgent order-related concerns, please contact us via phone or WhatsApp for a faster response. © 2026 Dehozi. All Rights Reserved.

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